Shipping Policy

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Shipping Methods & Delivery Timeframes

We offer several shipping options to meet your needs. Delivery times are estimates and begin from the date your order ships, not the date it is placed. Processing times are separate from shipping times.

Please note: Shipping timeframes are estimates and not guaranteed. Delays can occasionally occur due to carrier processing, weather events, or holidays. Delivery to remote areas or P.O. boxes may require additional time.

Shipping Restrictions

We currently ship orders to all 50 U.S. states. We are unable to ship to U.S. territories (such as Puerto Rico, Guam, etc.) or to international addresses, including APO/FPO/DPO addresses, at this time.

Order Processing

Orders are not processed or shipped on weekends or major holidays. You will receive a shipping confirmation email with a tracking number once your order has been shipped from our warehouse.

Shipping Costs

Shipping charges for your order are calculated based on the selected shipping method and your delivery address. The exact shipping cost will be displayed and confirmed during the checkout process before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking site. You can also log into your account on our website to view the current status and tracking information for all your orders.

Multiple Shipments

If your order contains multiple items, they may ship from different locations or be sent in separate packages. You will receive a separate tracking number for each shipment. There is no additional shipping charge for orders that are split into multiple packages.

Address Accuracy

Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to an incorrect or undeliverable address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment, and additional shipping fees may apply.

Undeliverable Packages

If a carrier attempts delivery but is unsuccessful (e.g., no secure location, recipient not available), they will typically leave a notification and may return the package to a local facility for pickup. If a package is ultimately returned to us as undeliverable, we will contact you to arrange re-shipment, and additional shipping fees may apply.

Held at Customs (International Considerations)

While we do not offer direct international shipping, please be aware that any order forwarded internationally by a third-party service may be subject to import duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the recipient, and we have no control over them. We cannot advise on or reimburse these fees.

Changes to Your Order

If you need to change your shipping address or cancel an order, please contact our customer service team immediately. We can only modify an order if it has not yet entered the processing or shipping phase. We will do our best to accommodate your request, but changes cannot be guaranteed.

Lost or Stolen Packages

Once a package shows as “Delivered” by the carrier, it is considered delivered. We are not responsible for packages that are lost or stolen after delivery is confirmed. If you have concerns about package security, we recommend using a secure delivery location, requiring a signature upon delivery (if offered), or purchasing shipping insurance.

Damaged Items

If your order arrives damaged, please contact our customer service team within 48 hours of delivery. Save all packaging materials and the damaged item, as we may require photos or ask for the items to be returned for inspection to process a replacement or refund.

For any questions not addressed here, please visit our Help Center or contact our customer service team for assistance.