Refund Policy

If you are not entirely satisfied with your purchase, you may return it for a refund or store credit within 30 days of delivery using our Returns Portal.

For the holiday period, purchases completed between November 13, 2025 and December 31, 2025 qualify for an extended return window until January 15, 2026.

Eligible Items:

  • Must be unworn, in new condition, and in their original shoeboxes.
  • Final sale items and e-gift cards are not eligible for return.
  • Shipping charges are not refundable.

How to Return:

Option 1: Free & Fast In-person Return (Preferred Method)

  • Visit any of the numerous Return Bar locations available nationwide.
  • No box or label is required.
  • Initiate your return online to receive your QR code and specific instructions.

Option 2: Mail-In Return

  • Begin your return online and select the “Mail” option to obtain a prepaid shipping label.
  • A restocking fee applies per order and will be deducted from your refund amount.
  • Print the provided prepaid shipping label, affix it securely to your shipping box, and remove any old labels.
  • To ensure we can track your return and process your refund, please use only our prepaid label, as we are unable to process lost returns sent with other labels.

Need assistance? Start your return process online or reach out to our support team for help.

Once your return has been received and processed at our facility, you will receive an email confirmation that your refund has been issued.

  • For In-Person Returns: Please allow up to 5 business days for the refund to be reflected on your original payment method.
  • For Mail-in Returns: Please allow up to 21 days for the return to be processed and for the refund to appear on your original payment method.

Please use a shipping method that provides a tracking number. We are unable to issue refunds for returns without valid tracking information. If more than 21 days have passed and you have not received your refund or a confirmation email, please contact our support team.

We do not currently offer direct exchanges. However, our customer service team can assist you in placing a new order, or you are welcome to place one independently at any time.

Further details regarding returns and refunds are available in our online Help Center.